FAQs
Delivery & Payments
Where do you deliver?
Where do you deliver?
UK Delivery
Standard UK delivery (2-5 working days) - £4.50 or FREE with orders over £30. The £30 must be spent on products only.
The Americas & Canada
US Standard Shipping (2-5 business days) - $7 or FREE with orders over $40 USD.
Canada Standard Shipping (2-5 business days) - $12.50.
Please be advised we cannot ship HAZ items to a PO Box, you will need to input a physical address.
For any country not listed we can help! Please contact us with your shipping address and we will respond within 48 hours at hello@nailsinc.com
We apologise that we are currently unable to ship to Alaska, Brazil, Mexico or Hawaii due to high shipping costs of shipping nail polish to these states - if you would like to enquire on shipping rates then please contact our customer service team. Please note we are unable to deliver on Bank Holidays. Orders will be shipped via FedEx.
Unfortunately we can no longer ship to Canada.
Europe
France, Germany, & Netherlands - Standard Shipping (2-5 working days) - €14.90
Unfortunately we can no longer ship to other EU counties at this time.
Please note that we are unable to deliver on Bank Holidays. Orders will be shipped via DPD or Post Office.
Where is my order?
Where is my order?
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email to check the status of your order.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot?
Our Shipping information page can give you more information and timescales.
If you do need to report your order as lost then please send a message to hello@Nailsinc.com to let our Customer Service team know.
Can I cancel or modify my order?
Can I cancel or modify my order?
We regret that we cannot modify orders. Please email hello@Nailsinc.com as soon as possible after placing your order if you need to make a cancellation. We will let you know if your cancellation request was successful dependent on the status of your order. Orders cannot be cancelled once dispatched, but you can make a return.
If cancellation fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
You can visit our Returns page to help you get the order back to us instead.
There is an item missing from my order. What should I do?
There is an item missing from my order. What should I do?
We're very sorry that an item has been missed from your order. Please send a message to hello@Nailsinc.com to let our Customer Service team know and they’ll be happy to help.
To speed the process up, please send us the below information in your email to us:
- Order Number
- Name of Product(s) Missing
What do I do if I have received a faulty item?
What do I do if I have received a faulty item?
We are very sorry that this has happened as we aim to provide high quality items to all of our customers. Please send a message to hello@Nailsinc.com so that we can look into this for you.
To speed the process up, please send us the below information in your email to us:
- Order Number
- Name of Product
- Details of the fault
- Images to support the fault
As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.
What do I do if I have received the wrong item?
What do I do if I have received the wrong item?
We are very sorry that this has happened as we aim to provide high quality items to all of our customers. Please send a message to hello@Nailsinc.com so that we can look into this for you.
To speed the process up, please send us the below information in your email to us:
- Order Number
- Incorrect item received
- Correct item ordered
As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.
Which payment methods do you accept?
Which payment methods do you accept?
We accept Visa Credit, Visa Debit, Mastercard, Klarna, Apple Pay, Google Pay and PayPal for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
How do I pay with Klarna?
How do I pay with Klarna?
Shop today and pay up to 30 days later in interest-free instalments with Klarna!
Step 1 - Select Klarna 'Pay Later' at checkout
Step 2 - Enter a few personal details - name, email, postcode and DOB. No card information required!
Step 3 - Complete the purchase and your items will be shipped
Step 4 - Receive payment instructions from Klarna via email (make sure you also check your junk!)
Step 5- Enjoy your good and pay when you're ready!
You can review your latest buys and settle your monthly statement at any time by logging in at www.klarna.com or by downloading the Klarna app. If you need further assistance you can contact Klarna’s customer care team for free.
Klarna Local number: 0203 0050 833
Klarna Freephone number: 0808 1893 333
Returns & Refunds
How do I return an online order?
How do I return an online order?
UK & Europe
If you wish to return an order (or items from your order) purchased from Nailsinc.com, you may do so within 30 days to our Head Office from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used. An email will be sent confirming the refund.
It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery.
If:
- The product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description OR
- The product delivered is damaged
Nails Inc will, at its discretion, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.
Please send it to Nails Inc, 3rd Floor, 19-23 Grosvenor Hill, London, W1K 3QD with a copy of your original delivery note, your order number, contact details and if you would like a refund or an exchange.
Please refer to our Terms and Conditions for more information.
What happens once my item is returned?
What happens once my item is returned?
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
When will I receive my refund?
When will I receive my refund?
Your refund should be returned to your original payment method within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, please send us an email to hello@nailsinc.com.
Can I return an item not purchased on nailsinc.com?
Can I return an item not purchased on nailsinc.com?
We are unable to take returns on products not purchased online at Nailsinc.com. If you purchased a product at one of our authorized retailers, please contact them directly.
Discounts
What are the promotion code rules?
What are the promotion code rules?
Only one promotion code is valid per order and it can’t be used with any other promotion. Promotion codes are only valid against full-priced items. Promotion codes are applied at the checkout. If you are still unsure about the nitty gritty send us an email to hello@nailsinc.com if you have any problems and we will try our hardest to figure it out.
Discounts and Free Gifts
Discounts and Free Gifts
Discounts & free gifts with purchase are only valid on full priced items unless stated otherwise, subject to availability. Nails Inc reserves the right to cancel promotion at any time due to technical error or unforeseen problems. Offers cannot be combined unless stated otherwise. No substitutes or cash equivalents. No adjustments can be made on prior sales. We reserve the right to cancel any order due to ineligible use of code.
Why is my discount code not working?
Why is my discount code not working?
We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded. Please visit our Offers Terms & Conditions page for more information.
If you still need support please contact us at hello@Nailsinc.com so that we can help you.
Product FAQs
What products are Vegan & Cruelty free?
What products are Vegan & Cruelty free?
We love our furry friends and are 100% cruelty-free so we do NOT test on animals. We are also a 100% vegetarian brand working towards being 100% vegan.
Where can I find ingredients for each product?
Where can I find ingredients for each product?
All products on the Nails.INC website have a tab showing the ingredients. You should always check the ingredients for products to avoid potential allergic reactions. If you need further information please email us at hello@Nailsinc.com.
How do you remove the nail polish lid?
How do you remove the nail polish lid?
Simply pull the cap upwards to reveal the screw-top. Rotate the screw-top anticlockwise to release the brush.
How long does nail polish last?
How long does nail polish last?
Our nail polish lasts 24 months from the first open. Please make sure you screw the top securely when you have finished your mani/pedi to prevent the polish from oxidising.
My nail polish has separated, what do I do?
My nail polish has separated, what do I do?
Don’t worry, this is natural so long as your polish is in date. Shake it to wake it, the metal balls will re-mix the polish for you.
How to remove glitter polish
How to remove glitter polish
Glitter nails look amazing but can be a real nightmare to remove.
Here’s how to make the process a little easier.
- 1. Buff to break the seal with our Buffing Block.
Too much buffing can damage the nail, but you want to get the first layer off and rough up the polish a little to allow the remover to penetrate the polish.
- 2. Grab your Nail Polish Remover Pot*.
Simply dip your finger in the pot and gently twist leaving in for the count of 10. Once the majority of glitter is off your nails, give your nails a good wash with soap to get rid of the loose glitter on your skin. We recommend labelling your NPR pot as glitter only.
*The Nail Polish Remover Pot is a manicure must-have and removes polish in seconds with no need for cotton wool. The acetone-free, collagen-rich formula is gentle on the nail, removing polish whilst helping to promote nail strength, growth and cell renewal.
- 3. Hydrate and repair with NailKale Superfood Base Coat* and Superfood Cuticle Repair Oil*
Paint your NailKale Superfood Base Coat* using the lid as a secure finger rest. Then finish off with Superfood Cuticle Repair Oil*. Gently massage the oil into the nail and cuticle twice weekly for maximum care and repair.
* NailKale Superfood Base Coat is a powerful and deeply nourishing treatment packed full of vitamins A, C, E, F and H. Formulated with keratin to harden and activate the stimulation of nail growth. NailKale also acts as an anti-breakage and anti-splitting shield. Dermatologically tested to brighten and smooth nails with extracts of aloe vera, lemon, ginseng, pomegranate and grape. Let your nails drink up the goodness under your polish or style it out alone for glossy naked nails.
* Superfood Cuticle Repair Oil contains the perfect moisturising blend of 5 reviving oils - argan oil, sweet almond, castor oil, soybean and rosehip oil. Each natural oil has been selected to offer caring benefits to encourage healthy nails and cuticles.
How to make polish dry quicker
How to make polish dry quicker
1. Retinol 45 Second Touch Dry Top Coat
Are you tired of waiting for nail polish to dry? It always smudges and have to re-paint it again with only have 5 minutes before you dash out the door… we’ve all been there.
Take a moment to try our bestselling 45 Second Top Coat Formula.
It’s a quick fix to a super glossy, high shine manicure that really is touch dry in 45 seconds. Powered by Retinol it is the perfect top coat for anyone who demands stronger, healthier nails. The retinol builds a chip proof shield locking in the colour and sealing it with a glossy, professional finish. 100% Vegan and Cruelty Free. Just what your nail colour needs.
How to remove gel nails
How to remove gel nails
You’ve had your gel manicure on for a couple of weeks and now your bored of the colour. Follow the next steps to remove your gel manicure with our at-home simple ‘Gel Less’ removal kit.
- 1. Prep is key
Firstly file and buff the first layer of your gels away. Repeat across every nail until the gel has got a matte look. The more you buff the less time you will have to soak in the acetone. (The thicker the gel the longer the buffing time)
- 2. Remove the gel
Pour the conditioning acetone into the remover pot and place your hands inside. After 10 minutes brush your nails against the bristles inside the pot to remove the gel. Remove any stubborn remaining gel with a cuticle pusher or orange stick and repeat until all the gel has been successfully removed. Give you hands a rinse afterwards.
- 3. Hydrate and recover
Next paint your nails with our revolutionary treatment, Gel Rehab* using the lid as a secure finger rest. Then finish off with Superfood Cuticle Repair Oil*. Gently massage the oil into the nail and cuticle twice weekly for maximum care and repair.
*Gel Rehab treatment is perfect for dry & damaged nails. Use between gel manicures to rehydrate your nails in just 30 minutes. 82% of users said their nails were harder & less fragile. This miracle 10-in-1 treatment and base coat contains keratin rich spinach, seaweed extract, peptides, nitrocellulose and kale, working to strengthen, regenerate and hydrate nails, preventing against further breakage and damage.
* Superfood Cuticle Repair Oil contains the perfect moisturising blend of 5 reviving oils - argan oil, sweet almond, castor oil, soybean and rosehip oil. Each natural oil has been selected to offer caring benefits to encourage healthy nails and cuticles.
How to grow your nails faster
How to grow your nails faster
If you want your nails to grow faster here are a couple of tips and tricks to keep them healthy and strong.
- 1. Choose an acetone free option
When removing your nail polish, always opt for an acetone free option.
Our Nail polish remover pot is a great example of an acetone-free and collagen-rich formula. It is gentle on the nail, removing polish whilst helping to promote nail strength, growth and cell renewal.
- 2. Take care when buffing
The way you buff your nails is so important. Avoid aggressive filling. Always file your nails in one direction with minimal pressure. This will avoid stressing the nail and causing a breakage or peeling.
- 3. Try a nail recovery treatment
Vitamin-rich nail treatments are vital to you nail recovery time. Using regular treatments help to improve overall nail health. Try Back To Life - an intense treatment and tinted base coat which delivers relief to damaged nails, particularly nails damaged by gel manicures. The difference? The formula is like skincare but for nails, infused with apricot, avocado, coconut and purple passionflower pink to blur imperfections - expect a flawless, natural finish.
- 4. Your cuticles need love too
Always finish off with Superfood Cuticle Repair Oil which contains the perfect moisturising blend of 5 reviving oils - argan oil, sweet almond, castor oil, soybean and rosehip oil. Each natural oil has been selected to offer caring benefits to encourage healthy nails and cuticles. Gently massage the oil into the nail and cuticle twice weekly for maximum care and repair.
How to recreate a French Manicure
How to recreate a French Manicure
This look has been splashed across the pages of every nail inspo board on pinterest and you have probably saved it at least once on insta. We are taking a trip back to the 90s to recreate the perfect French manicure. This look can also be switched up for a modern take by creating a thinner white tip or perhaps take a couple of different shades and create a minimal gradient French rainbow.
- 1. First, apply your base coat. Back To Life* works perfectly as it is slightly tinted pale pink. The base coat also doubles as an intensive treatment.
- 2. Next take Free Time Is Me Time, a pure white polish. Wipe off any excess polish from your brush before application. In short strokes create a soft V shape along your tip, softening the V as you go. Use the natural white of your nail to guide you.
- 3. If you want to create a slightly more modern look, simply make your white tip a lot thinner. You can also try this technique with any shade you like.
- 4. To seal and protect your polish colour apply Lacquer Lock. A revolutionary top coat that features sunlight curing technology, using natural UV rays to lock in your colour for extended wear for up to 14 days. The result - brilliant shine and glossy nails. Wear over any polish to create a longwear result that is resistant to breakage and chipping.
*Back To Life - an intense treatment and tinted base coat which delivers relief to damaged nails, particularly nails damaged by gel manicures. The difference? The formula is like skincare but for nails, infused with apricot, avocado, coconut and purple passion flower pink to blur imperfections - expect a flawless, natural finish.
How to create the perfect manicure (red and nude polish)
How to create the perfect manicure (red and nude polish)
1. Remove Polish with our Powered by Collagen Nail Polish Remover Pot. This manicure miracle is the perfect way to remove stubborn nail polish in seconds. Simply dip and twist each finger in the pot and see the polish disappear. We have just welcome our Powered by Collagen Nail Polish Remover Pot for speedy pedicure removal too!
2. Next, take the Vitamin E Pen to care for your cuticles. This step is important as it replenishes dry cuticles with the vital nourishment needed to protect the nail bed.
3. Use the curved edge of the SOS Pen to push back your cuticles. Take the mini file on the lid to gently shape your nail, buffing in one direction.
4. Apply Back To Life, a tinted base coat and recovery treatment. (Our golden rule is to always wear a base coat as it preps your nails pre any nail polish). The base coat will create a smooth, flawless canvas ensuring perfect application and long wearing results.
5. Next, take the polish of your choice, don’t overload your brush with polish as this will add more drying time. The key is to build up thin layers of paint. The patented brush is designed to hug the shape of your nail, allowing one sweep from the top of the nail bed to the tip. Repeat this step twice.
6. To seal and protect your polish colour apply Lacquer Lock. A revolutionary top coat that features sunlight curing technology, using natural UV rays to lock in your colour for extended wear for up to 14 days. The result - brilliant shine and glossy nails. Wear over any polish to create a longwear result that is resistant to breakage and chipping.
7. Finally, use the nib of the SOS Pen to touch up any paint smudges to ensure a flawless manicure!
How to buff nails
How to buff nails
Consider this nail buffing tool as your one-way ticket to beautiful nails, designed to buff, smooth ridges and boost shine. Follow these simple steps to prep your nails before adding a lick of paint, in preparation to achieve a flawless manicure.
- 1. First of all, take your Easy Filer and slide your fingers through the centre. This allows for the perfect hand position to accurately file and buff nails using the outside of the file.
- 2. Buff the nails on the opposite hand using the two different surfaces on the outside of the file. This will help remove any staining from the surface.
- 3. With your fingers still in the centre of the Easy Filer, use the inside of the file to shine your nails. This will remove any dullness and make your nail super shiny.
How to recreate tortoise shell nail art tutorial
How to recreate tortoise shell nail art tutorial
We are all obsessed with animal print nail art right now, from cow print nails gracing the likes of Kendal Jenner and Ariana Grande to our fave look of the moment – Tortoiseshell! Follow our simplified tutorial on how to recreate the sassy tortoiseshell look. We promise all our nail tutorials have been road-tested on real humans and swear it can be done in a fuss free way with no technical tools! Get ready to try this roarsome nail art look.
1. You will need our Keep It Tonal 4-Piece Ombre Nail Polish Set, Black Taxi, Nailkale Base Coat and Lacquer Lock Top Coat.
2. Paint your NailKale Superfood Base Coat* using the lid as a secure finger rest.
* NailKale Superfood Base Coat is a powerful and deeply nourishing treatment packed full of vitamins A, C, E, F and H. Formulated with keratin to harden and activate the stimulation of nail growth. NailKale also acts as an anti-breakage and anti-splitting shield. Dermatologically tested to brighten and smooth nails with extracts of aloe vera, lemon, ginseng, pomegranate and grape. Let your nails drink up the goodness under your polish or style it out alone for glossy naked nails.
3. Apply one coat of French Ordinary Court a Natural tone from the Keep It Tonal 4-Piece Ombre Nail Polish Set to each nail – always seal the free edge.
4. Take Chamomile Street a Mocha Brown. Wipe off any excess polish so it is fairly dry and start at the cuticle edge with small brushstrokes down the nail. Keeping it to the top third section of the nail.
5. Turning your nail on the side, start at the sidewall and paint across the nail. Creating patches of brown. Place the third brown section on the free edge working the polish up and along the nail to fill the space.
6. Take Black Taxi and place a dot in the centre of each brown section. Wipe the excess polish off the brush and lightly pull the black polish into the brown section. Use the side of the brush for extra control over the brushstrokes.
7. You may want to add some extra detailing. Follow the previous step by adding some black polish dots and blending out.
8. Grab your SOS Pen and touch up any paint smudges ready for the next step.
9. To seal and protect your polish colour apply Lacquer Lock. A revolutionary top coat that features sunlight curing technology, using natural UV rays to lock in your colour for extended wear for up to 14 days. The result - brilliant shine and glossy nails.
Wear over any polish to create a longwear result that is resistant to breakage and chipping.
Working with us
I would like to become a stockist
I would like to become a stockist
Come join us – send an enquiry to hello@nailsinc.com
I am an Affiliate and would like to work with Nails Inc. & INC.redible.
I am an Affiliate and would like to work with Nails Inc. & INC.redible.
We are always looking for new faces to represent the brand and always on the scout for sparkling new social content - send us an email to press@nailsinc.com
I would like to partner with Nails.INC / INC.redible.
I would like to partner with Nails.INC / INC.redible.
We are always looking for collaboration opportunities - send an email to press@nailsinc.com.
I am looking for a corporate gift.
I am looking for a corporate gift.
We are bursting with ideas for corporate gifting, for an A* manis and pedis in our flagship store in Selfridges to beauty product bundles and gift vouchers - We will be happy to help you choose the right gift to suit you and your clients, plus we can arrange special discounts when making large orders. Please send us an email to hello@nailsinc.com.